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My Account

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Setup Guides Import Bookings
  • About Sirvoy
    General Technical Security & Backups
  • Rooms & Room Types
    Rooms & Room Types Categorizing Room Types Offer Add-Ons or Extras
  • Booking Engines
    Website Builder Installing on Your Website Adjusting the Booking Engine Design & CSS Input Fields Review Your Booking Feature Tracking
  • Channel Manager
    Setting Up New Channels Mapping Your Room Types General Rates & Availability Updates Overbookings
  • Financials
    Setting Up a Payment Solution Managing Payments Invoices & Receipts Accounting Taxes & Surcharges
  • Bookings
    Modify Booking View Bookings Message Templates & Automated Messaging Communication Scheduling Housekeeping and Tasks
  • Rates & Restrictions
    Rates & Discounts Restrictions Promotion & Coupon Codes
  • My Account
    Customize Your Account Subscription Statistics Export & API
+ More

Customize Your Account
  • Adapting Sirvoy to your local needs and standards
  • Adding a Logotype
  • Creating Multiple User Accounts
  • Keeping Your Account Secure From Fraud
  • Change First Day of Week
  • Switch Easily Between Multiple Properties

Subscription
  • How Do I Cancel My Subscription?
  • How Do I Pay for My Sirvoy Account?
  • To Restore Your Password
  • Transferring Sirvoy Account Ownership
  • Where Can I Review My Payments and Transactions?
  • Why Can’t I Downgrade My Account to Starter?
  • Why Can’t I Find Any VAT Specification on My Payments to Sirvoy?

Statistics
  • Does Sirvoy provide ADR and RevPAR statistics?
  • How to Create a Report for Tillväxtverket
  • Understanding the Difference Between the Accounting Report and Statistics
  • What Is Explained On The Statistics Page?
  • What is the Difference Between “Value”, “Invoicing” and “Payments” in Statistics?

Export & API
  • Adding a Booking Event Webhook
  • Connecting to Apps Using SiteMinder Exchange
  • Does Sirvoy Have an Open API for Integrations?
  • Opening the CSV Export File in MS Excel
  • Opening the CSV Export File in Numbers (Apple)

Popular Articles

  1. How to Register Units
  2. Can I Import My Existing Bookings Into Sirvoy?
  3. Accepting Payments with Stripe
  4. Connecting Sirvoy to Booking.com
  5. Connecting to Agoda
  6. Connecting to iCal Channels (VRBO, FlipKey etc.)
  7. Installing the Booking Engine on Your Website
  8. Mapping Room Types Between Sirvoy and Channels
  9. Chart Of Accounts

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