Connect Sirvoy to Booking.com
How to connect your Booking.com account to Sirvoy so you can sync rates, availability, and reservations automatically.
Table of Contents
Sirvoy’s channel manager connects directly with Booking.com, keeping your availability, rates, and reservations in sync. Once connected, manage those settings from Sirvoy, and updates will automatically apply to Booking.com within minutes.
Tip: Our support team is happy to help during setup—just click the chat button in the corner of your screen to get in touch.
Before you start
Do this before starting the connection process:
In Booking.com:
- Find the Property ID of the property you want to connect. If you have multiple properties, double-check that it’s the right one.
- Activate all room types with current or upcoming bookings.
In Sirvoy:
- Make sure your room type availability and restrictions are correct. Once the connection is live, rooms can be booked right away.
- If you're connecting multiple Booking.com properties, add a Multiple Property Connection (MPC) to your Sirvoy account for each extra property.
Important:
- Don’t change your Booking.com room types during the connection process. This could interfere with syncing.
- Once the connection is live, Sirvoy will automatically import any current bookings from Booking.com.
Connect your Sirvoy and Booking.com accounts
Follow these steps to connect the two systems.
In Sirvoy:
- Go to Settings > Channels
- Under Booking.com, click Connect Property
- Enter the Property ID and give the connection a name
- Click Save
In Booking.com:
- Go to Account > Connectivity Provider and click Search
- Search for and select Sirvoy (partner ID: 289)
- Check the box for Extranet access—this lets our support team help with any errors
In Sirvoy:
- Map each Booking.com room type to its matching Sirvoy room type
- Click Save to finalize the connection
Our support team will review your mapping. Once everything checks out, you’ll get a confirmation email.
Double-check your setup
Booking.com has lots of settings, and if something is misconfigured, it’s best to catch it early.
After connecting, double-check these things:
- On Booking.com, Maximum adults should match the total occupancy (Number of guests + Extra beds) from Sirvoy.
- Extra beds and children are managed in Booking.com. Do not include them in the Number of guests or Extra beds fields in Sirvoy room types used for Booking.com.
- Availability and rates on Booking.com should match what’s shown in Sirvoy.
If everything above matches, you’re setup is good!
Examples:
If a Booking.com room allows 2 adults + 2 children + 2 extra beds, then in Sirvoy:
- Set Number of guests to 2. Only include the adults, because Booking.com controls child occupancy.
- Set Extra beds to 0. Booking.com controls extra beds.
Before you go
Keep in mind:
- Booking.com might prompt you to "refresh all inventory" and "remove all rates," but no action is needed. Sirvoy will handle it automatically within a few minutes.
- Booking.com will no longer show customer payment details.
- Activate Sirvoy Vault to store payment details in Sirvoy and enable Stripe for both storing and charging those details.
- Overbookings are rare but can happen—be ready to act quickly if they do.
- On rare occasions, bookings from channels might be split across multiple rooms.