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Channel Manager

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Setup Guides Import Bookings
  • About Sirvoy
    General Technical Security & Backups
  • Rooms & Room Types
    Rooms & Room Types Categorizing Room Types Offer Add-Ons or Extras
  • Booking Engines
    Website Builder Installing on Your Website Adjusting the Booking Engine Design & CSS Input Fields Review Your Booking Feature Tracking
  • Channel Manager
    Setting Up New Channels Mapping Your Room Types General Rates & Availability Updates Overbookings
  • Financials
    Setting Up a Payment Solution Managing Payments Invoices & Receipts Accounting Taxes & Surcharges
  • Bookings
    Modify Booking View Bookings Message Templates & Automated Messaging Communication Scheduling Housekeeping and Tasks
  • Rates & Restrictions
    Rates & Discounts Restrictions Promotion & Coupon Codes
  • My Account
    Customize Your Account Subscription Statistics Export & API
+ More

Setting Up New Channels
  • Accepting Bookings via Facebook
  • Can I Connect My Sirvoy Account to Several Sales Channel Properties?
  • Connecting Sirvoy to Airbnb
  • Connecting Sirvoy to Booking.com
  • Connecting Sirvoy to BookVisit
  • Connecting Sirvoy to Citybreak Partners (Visitgroup) Via BookVisit (Beta)
  • Connecting Sirvoy to Google Hotel Ads or Google Free Booking Links
  • Connecting Sirvoy with Expedia
  • Connecting to Agoda
  • Connecting to Hostelworld
  • Connecting to iCal Channels (VRBO, FlipKey etc.)
  • Connecting to SiteMinder
  • Does Sirvoy support GDS?
  • How to Establish a Connection to Sirvoy via Expedia Partner Central
  • Import Existing Reservations When Connecting to Booking.com
  • Importing Bookings From Airbnb REST API
  • Is it Possible to Connect Sirvoy to Trivago?
  • Which Channels are Available Through Sirvoy?
  • Which iCal Channels are Available Through Sirvoy?
  • Connecting to Keyless Entry System Telkey
  • Locky Keyless Entry System

Mapping Your Room Types
  • Can I Limit the Number of Rooms Shared with a Channel?
  • Does Sirvoy Support Multiple Rates for Room Types?
  • Extra Bed Settings for Channels
  • How to Offer the Same Physical Room at Different Channel Rates
  • Mapping Room Types Between Sirvoy and Channels
  • Should All Rates Be Mapped?

General
  • Apparent Overbookings Due to Booking.com’s “Ask for a Replacement Guest” Feature
  • Cancelled in Expedia, But Not in Sirvoy
  • Child Count and Prices on Bookings From Booking.com
  • Correct Handling of Modifications and Cancellations of Channel Bookings
  • Correct Price Settings for Your STF (BookVisit) Connection
  • Deleting Airbnb Import Calendars
  • Disconnect Sirvoy from myallocator
  • Disconnecting Sirvoy from a channel
  • Flexible Pricing Airbnb Workaround
  • How will the Integration between Sirvoy and my Sales Channels work?
  • Percentage Surcharge Settings for Channel Connections
  • Price per person on Hostelworld
  • Provisional Bookings When Using Payment Solutions
  • Quick Channel Overview
  • Receiving Credit Card Details from Channels via Stripe
  • Receiving Payments from Channel Bookings
  • Resolving Conflicting Tax Settings Between Airbnb and Sirvoy
  • Virtual Cards from Booking.com, Expedia and Agoda
  • Why Are Tentative Booking Requests From HomeAway Visible In Sirvoy?
  • Why is the Booking Divided into Different Rooms?

Rates & Availability Updates
  • Are All Restrictions Reflected on the Booking Channels?
  • Limiting How Far Ahead You Are Bookable on Channels
  • Why Is Booking.com Asking Me to “Refresh All Inventory” and “Remove All Rates”?
  • Will Rate Changes Automatically be Updated on the Booking Channels?

Overbookings
  • How Can I Avoid Overbookings?
  • Resolving Overbookings Received from Booking Channels

Popular Articles

  1. How to Register Units
  2. Can I Import My Existing Bookings Into Sirvoy?
  3. Accepting Payments with Stripe
  4. Connecting Sirvoy to Booking.com
  5. Connecting to Agoda
  6. Connecting to iCal Channels (VRBO, FlipKey etc.)
  7. Installing the Booking Engine on Your Website
  8. Mapping Room Types Between Sirvoy and Channels
  9. Charging Virtual Cards with Stripe

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