Sending Email Templates by Category
Room type categories can serve as a prerequisite for automatic emails.
Example: Categories can denote different locations. A B&B that operates a nearby campground could send one email template to guests renting a room and a different template to campers.
- Go to Settings -> Communications -> Email Templates.
- Click “Add New Template” or click the pencil button adjacent to an existing template.
- Set it to “Send automatically” and choose the parameters (for example, “based on check-in date”).
- Under “If booked category matches”, select a category.
- Click “Save”.
Note:
- Automatic emails based on categories only work for room types with a single category.
- If no custom confirmation template is created, Sirvoy will use our default template.
- Bookings made on channels will receive confirmation emails from the channel, not Sirvoy. All other automatic templates apply to all bookings, regardless of source.