Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Sirvoy
  • Login
  • Contact
English (US)
US English (US)
FR French
DE German
ES Spanish
NL Dutch
SE Swedish
FI Finnish
NO Norwegian
DA Danish
  • Home

Financials

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Setup Guides Import Bookings
  • About Sirvoy
    General Technical Security & Backups
  • Rooms & Room Types
    Rooms & Room Types Categorizing Room Types Offer Add-Ons or Extras
  • Booking Engines
    Website Builder Installing on Your Website Adjusting the Booking Engine Design & CSS Input Fields Review Your Booking Feature Tracking
  • Channel Manager
    Setting Up New Channels Mapping Your Room Types General Rates & Availability Updates Overbookings
  • Financials
    Setting Up a Payment Solution Managing Payments Invoices & Receipts Accounting Taxes & Surcharges
  • Bookings
    Modify Booking View Bookings Message Templates & Automated Messaging Communication Scheduling Housekeeping and Tasks
  • Rates & Restrictions
    Rates & Discounts Restrictions Promotion & Coupon Codes
  • My Account
    Customize Your Account Subscription Statistics Export & API
+ More

Setting Up a Payment Solution

  • Accepting Online Payments for Bookings
  • Accepting Payments with PayPal
  • Accepting Payments with Stripe

Managing Payments

  • Automatic Deletion of Stripe Credit Card Details
  • Charging Virtual Cards with Stripe
  • Enabling Afterpay as a Payment Method
  • For Which Countries does Sirvoy Offer Payment Solutions?
  • How Do I Make a Partial Refund Display Correctly in a Booking, on a Cash Receipt and in Accounting?
  • How to Add Credit Card Details to a Booking Made By the Front Desk?
  • How to Handle Cancellation Fees
  • How to Set up Two-Factor Authentication for Sirvoy Vault
  • Making Refunds with Stripe
  • Storing Credit Card Details for Later Processing
  • Stripe Payment Methods
  • Stripe Terminal FAQ
  • Stripe Terminal For In-Person Payments
  • The “Sirvoy Vault” Feature

Invoices & Receipts

  • Customizing Invoices
  • Deleting and Correcting Invoices
  • Emailing Invoices
  • How do I Split the Cost of a Booking Between Guests?
  • How to Create An Invoice
  • Multiple Bookings on a Single Invoice
  • Sending e-invoices
  • Sending e-invoices via PEPPOL
  • The Difference Between Registering a Payment and Creating an Invoice

Accounting

  • Adjusting Rounding on Invoices
  • Can I Create a Daily Sales Report?
  • Chart Of Accounts
  • Create Accounting Reports With the Option to Export to Accounting Software
  • How to Handle Deposits and Prepayments
  • How to Handle Receivables and Open Claims

Taxes & Surcharges

  • Display VAT Breakdown on Booking PDFs
  • How can I add taxes to my rates?

Popular Articles

  1. How to Register Units
  2. Can I Import My Existing Bookings Into Sirvoy?
  3. Accepting Payments with Stripe
  4. Connecting Sirvoy to Booking.com
  5. Connecting to Agoda
  6. Connecting to iCal Channels (VRBO, FlipKey etc.)
  7. Installing the Booking Engine on Your Website
  8. Mapping Room Types Between Sirvoy and Channels
  9. Chart Of Accounts

Need a hand with Sirvoy?

You're in the right place.

  • Sirvoy
  • Login
  • Contact

    ©2025 Sirvoy . All Rights reserved.

    Knowledge Base Software by Helpjuice

    Expand