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General

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Setup Guides Import Bookings
  • About Sirvoy
    General Technical Security & Backups
  • Rooms & Room Types
    Rooms & Room Types Categorizing Room Types Offer Add-Ons or Extras
  • Booking Engines
    Website Builder Installing on Your Website Adjusting the Booking Engine Design & CSS Input Fields Review Your Booking Feature Tracking
  • Channel Manager
    Setting Up New Channels Mapping Your Room Types General Rates & Availability Updates Overbookings
  • Financials
    Setting Up a Payment Solution Managing Payments Invoices & Receipts Accounting Taxes & Surcharges
  • Bookings
    Modify Booking View Bookings Message Templates & Automated Messaging Communication Scheduling Housekeeping and Tasks
  • Rates & Restrictions
    Rates & Discounts Restrictions Promotion & Coupon Codes
  • My Account
    Customize Your Account Subscription Statistics Export & API
+ More

General

  • Apparent Overbookings Due to Booking.com’s “Ask for a Replacement Guest” Feature
  • Cancelled in Expedia, But Not in Sirvoy
  • Child Count and Prices on Bookings From Booking.com
  • Correct Handling of Modifications and Cancellations of Channel Bookings
  • Correct Price Settings for Your STF (BookVisit) Connection
  • Deleting Airbnb Import Calendars
  • Disconnect Sirvoy from myallocator
  • Disconnecting Sirvoy from a channel
  • Flexible Pricing Airbnb Workaround
  • How will the Integration between Sirvoy and my Sales Channels work?
  • Percentage Surcharge Settings for Channel Connections
  • Price per person on Hostelworld
  • Provisional Bookings When Using Payment Solutions
  • Quick Channel Overview
  • Receiving Credit Card Details from Channels via Stripe
  • Receiving Payments from Channel Bookings
  • Resolving Conflicting Tax Settings Between Airbnb and Sirvoy
  • Virtual Cards from Booking.com, Expedia and Agoda
  • Why Are Tentative Booking Requests From HomeAway Visible In Sirvoy?
  • Why is the Booking Divided into Different Rooms?

Popular Articles

  1. How to Register Units
  2. Can I Import My Existing Bookings Into Sirvoy?
  3. Accepting Payments with Stripe
  4. Connecting Sirvoy to Booking.com
  5. Connecting to Agoda
  6. Connecting to iCal Channels (VRBO, FlipKey etc.)
  7. Installing the Booking Engine on Your Website
  8. Mapping Room Types Between Sirvoy and Channels
  9. Chart Of Accounts

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