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Bookings

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Setup Guides Import Bookings
  • About Sirvoy
    General Technical Security & Backups
  • Rooms & Room Types
    Rooms & Room Types Categorizing Room Types Offer Add-Ons or Extras
  • Booking Engines
    Website Builder Installing on Your Website Adjusting the Booking Engine Design & CSS Input Fields Review Your Booking Feature Tracking
  • Channel Manager
    Setting Up New Channels Mapping Your Room Types General Rates & Availability Updates Overbookings
  • Financials
    Setting Up a Payment Solution Managing Payments Invoices & Receipts Accounting Taxes & Surcharges
  • Bookings
    Modify Booking View Bookings Message Templates & Automated Messaging Communication Scheduling Housekeeping and Tasks
  • Rates & Restrictions
    Rates & Discounts Restrictions Promotion & Coupon Codes
  • My Account
    Customize Your Account Subscription Statistics Export & API
+ More

Modify Booking

  • Can I Change the Number of Guests in a Booking During The Stay?
  • Create a Booking in Frontdesk
  • Grouping Bookings
  • How to Restore a Cancelled Booking
  • Moving a Guest to a Different Room
  • Purpose of Stay Feature
  • Varying Length of Stay in the Same Booking
  • A Faster Way to Create Bookings
  • Adding an Alert to a Booking

View Bookings

  • Making Use of the Search Fields
  • Using the Bookings Page
  • Using the Calendar Page
  • Using the Rooms Page
  • How to Use Guest Relationship Tools

Message Templates & Automated Messaging

  • Creating Templates for Emails & Text Messages
  • Customizing the Default Emails
  • Default settings for sending emails and SMS
  • Ensuring Emails are Delivered With a Custom Email Domain
  • How Do I Use Placeholder Codes in Message Templates?
  • Receiving Copy of Emails Sent to Guests
  • Sample Texts for Emails Sent to Guests
  • Send Automated Emails and Messages to your Guests
  • Sending Email Templates by Category
  • Why Are Automated Text Messages (SMS) Not Being Sent?
  • Why Are My Delivered Emails Not Shown as Opened by the Recipient?
  • Why is the Placeholder Code Not Displaying?

Communication

  • How do I Email all My Past Guests?
  • What is Tripadvisor ReviewExpress?
  • Set up new booking notifications

Scheduling Housekeeping and Tasks

  • Manage Housekeeping
  • Scheduling Custom Tasks

Popular Articles

  1. How to Register Units
  2. Can I Import My Existing Bookings Into Sirvoy?
  3. Accepting Payments with Stripe
  4. Connecting Sirvoy to Booking.com
  5. Connecting to Agoda
  6. Connecting to iCal Channels (VRBO, FlipKey etc.)
  7. Installing the Booking Engine on Your Website
  8. Mapping Room Types Between Sirvoy and Channels
  9. Chart Of Accounts

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